Help Center
Find answers to common questions and learn how to use Goodbye Guide
Welcome to the Help Center
Browse by category or open an article below.
- What is Goodbye Guide?General
- How do I set my preferences?General
- Is Goodbye Guide a legal document?General
- Can I update my preferences at any time?General
- How do I create an account?Getting Started
- What happens during the onboarding process?Getting Started
- Do I need to complete onboarding all at once?Getting Started
- What information do I need to provide during signup?Getting Started
- What happens if I forget my password?Account Security
- How is my data secured?Account Security
- Can I enable two-factor authentication?Account Security
- What should I do if I suspect unauthorized access to my account?Account Security
- Can I view login history for my account?Account Security
- How can I delete my account?Account Security
- What are the password requirements?Account Security
- How do I change my password?Account Security
- How do I change my email address?Account Security
- What is multi-factor authentication (MFA) and how does it work?Account Security
- What should I do if I don't receive the password reset email?Account Security
- Who can access my information?Goodbye Guardians
- Can I assign multiple Goodbye Guardians?Goodbye Guardians
- Will Goodbye Guide notify my Goodbye Guardians if I pass away?Goodbye Guardians
- Can I make my Goodbye Guide preferences visible to anyone else?Goodbye Guardians
- How do I add a Goodbye Guardian?Goodbye Guardians
- What information can my Goodbye Guardians see?Goodbye Guardians
- Can I remove or change a Goodbye Guardian?Goodbye Guardians
- What if my Goodbye Guardian loses their access code?Goodbye Guardians
- Can my Goodbye Guardians access my preferences before I pass away?Goodbye Guardians
- How do Goodbye Guardians access my preferences?Goodbye Guardians
- What types of preferences can I document?Preferences
- Can I add custom preferences that aren't in the standard questions?Preferences
- How do I edit or update my preferences?Preferences
- What if I'm not sure about some of my preferences yet?Preferences
- Where is my data stored?Data Privacy
- What happens to my data if I pass away?Data Privacy
- How can I download a copy of my Goodbye Guide preferences?Data Privacy
- Who can see my information?Data Privacy
- How long is my data stored?Data Privacy
- Can I export or print my preferences?Data Privacy
- Is Goodbye Guide compatible with mobile devices?Features and Usage
- How is Goodbye Guide different from writing a will?Features and Usage
- Does Goodbye Guide provide any assistance for my Goodbye Guardians?Features and Usage
- Is Goodbye Guide free to use?Features and Usage
- What browsers are supported?Features and Usage
- Can I use Goodbye Guide on my phone or tablet?Features and Usage
- What if I have technical issues or need help?Features and Usage
- I'm a Goodbye Guardian—how do I access the preferences?For Goodbye Guardians
- What should I do if I can't find my access code?For Goodbye Guardians
- Can I print the preferences I'm viewing as a Guardian?For Goodbye Guardians